Customer Stock Handling in Embedded and Decentral EWM in S/4HANA

What is Customer Stock

Starting from 2022, with embedded and decentral EWM in S/4HANA, it is now possible to receive stock from customer for repair and maintenance. Customer stock is unvaluated and belongs to the customer. It is typically used in repair and service maintenance scenarios. Once the repair or maintenance is finished, the product is sent back to the customer.

As shown in figure above, in usual course of business, repaired or refurbished parts must be received as customer stock into Inventory Management storage location, it is then transferred to a storage location managed by EWM. In the case where the customer stock is not repaired or refurbished can be received directly in storage locations managed by EWM.

Handle Customer Stock using embedded/decentral EWM on S/4HANA

We have configured and setup a case where the customer stock is directly receipted in embedded SAP EWM system and issued back to the customer. The process runs in various steps as explained below:

• Purchase Order is created to receive stock from Customer: This is the first step to receive stock from customer. A purchase order is created from customer to EWM warehouse and item category to initiate this special process is selected as "C - Stock prov.by cust."
  

• Inbound Delivery created for the PO: An inbound delivery is created for the purchase order for receiving the stock from customer to the warehouse.

• Inbound Delivery replicated to EWM: An inbound delivery is replicated from S/4HANA to EWM, the stock is flagged for this special process where the stock is flagged for customer with usage - B and customer as the Owner - "S4H_CUS_01" as in this case.

• Receiving warehouse activities are completed: The stock is received in EWM warehouse after the activities of putaway and goods receipt is completed.

• Ownership of stock in EWM: The stock is marked with customer ownership in EWM as shown below. If you open the table: /SCWM/AQUA and check the stock of the product, system flags for customer with usage - B and customer as the Owner - "S4H_CUS_01" as in this case.

• Return Purchase Order is created to send the stock back to the customer: Once the repair and maintenance of the product is carried out by the warehouse, they send the stock back to the customer so that customer can get back their stock for usage. To achieve this, a new returns PO is created for the customer.

Note: It is important to note that Shipping tab appears in the returns PO and customer is populated properly in the tab.

• Outbound Delivery is created for the returns PO: The outbound delivery is created for the returns PO using the SAP tnx: VL10B with appropriate search values as shown below.

Delivery against PO (VL10b)

Outbound Delivery created for Returns PO

• Outbound Delivery replicated to EWM: An outbound delivery is replicated from S/4HANA to EWM, the stock is flagged for this special process where the stock is flagged for customer with usage - B and customer as the Owner - "S4H_CUS_01" as in this case.

• Picking & Shipping warehouse activities are completed: The stock is issued out of EWM warehouse after the activities of picking, packing and goods issue is completed.

Pre-Requisites

• Customer should be defined as a vendor.

• Vendor / Customer should be configured as a returns vendor.

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